Privacy Policy

1. Introduction

This Privacy Policy explains how VERZES collects, uses, stores, and protects customer information when customers visit our website, create an account, place an order, request custom printing, contact us, or use our services.

2. Information We Collect

We may collect personal information such as customer name, email address, phone number, billing address, delivery address, account details, order details, payment confirmation details, messages, uploaded artwork, custom-print instructions, and other information provided through our website or communication channels.

3. How We Use Customer Information

VERZES uses customer information to process orders, confirm payments, arrange delivery, provide customer support, handle returns or exchanges, prepare invoices, manage customer accounts, improve website functionality, prevent fraud, and comply with business, accounting, and legal requirements.

4. Payment Information

Online payments may be processed through a secure third-party payment gateway. VERZES does not store full card numbers, CVV numbers, or sensitive payment authentication details on our website. Payment processing is handled by the relevant payment service provider according to its security standards and policies.

5. Custom Artwork and Uploaded Files

When customers upload images, logos, names, or designs for custom printing, we use those files only to prepare and complete the requested order, provide previews where applicable, and communicate with the customer about production requirements.

6. Sharing Information with Third Parties

We may share only the necessary customer information with trusted service providers such as payment gateway providers, delivery partners, website hosting providers, technical support providers, and business service providers. VERZES does not sell customer personal information to third parties.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain login sessions, remember cart items, improve website performance, analyze general website usage, and provide a better shopping experience. Customers may manage cookies through their browser settings.

8. Data Protection and Security

VERZES takes reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online platform, payment system, or data transmission method can be guaranteed to be completely secure.

9. Data Retention

We retain customer information only for as long as needed for order handling, customer support, accounting, legal compliance, dispute resolution, and business record purposes. When information is no longer required, we may delete or anonymize it where appropriate.

10. Customer Rights

Customers may contact VERZES to request access to their personal information, correction of inaccurate information, or deletion of information where legally and operationally possible. Some information may need to be retained for completed orders, accounting, fraud prevention, or legal requirements.

11. Children’s Privacy

Our website and services are intended for general customers. Customers who are under the legal age to make purchases should use the website with the involvement and permission of a parent or guardian.

12. Updates to This Policy

VERZES may update this Privacy Policy when required. The latest version will be published on this page with the updated date.